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Epic IT Support

Partner capability

Backup and disaster recovery, delivered under your brand

Every backup product reports green until the day it matters. We design backup estates around the recovery your client actually needs, make them survive a ransomware event, and then prove it with tested failover and measured recovery times you can hand to an auditor.

  • Veeam design, deployment, and repository tuning
  • Hardened Linux repositories and S3 Object Lock immutability
  • Azure Site Recovery replication and recovery plans
  • Independent DR audits with live recovery testing
  • Measured RTO and RPO, not assumed
  • Runbooks covering failover, unplanned failover, and failback

What we deliver

Veeam architecture and deployment

Designed around the recovery you need rather than the backup window you inherited.

  • Backup infrastructure design — proxies, repositories, and job topology
  • Hardened Linux repository builds with single-use credentials and immutability
  • Object storage tiers with S3 Object Lock for air-gapped retention
  • Scale-out backup repository and capacity tier configuration
  • WAN acceleration and repository performance tuning for constrained links

Immutability and ransomware resilience

The specific controls that determine whether a client pays a ransom or restores from backup.

  • Immutable repository configuration on Linux hardened repos and object lock
  • Air-gap strategy design across on-premises, cloud, and offline copies
  • 3-2-1-1-0 alignment reviewed against what is actually configured
  • Backup infrastructure isolation from production Active Directory
  • Restore-path verification that assumes the production domain is gone

Disaster recovery design

Recovery objectives that are agreed, engineered toward, and then proven — not assumed.

  • RPO and RTO workshops with the client to set real, costed objectives
  • Azure Site Recovery vault, replication policy, and recovery plan configuration
  • Recovery plan sequencing with boot order and pre- and post-scripts
  • Storage Replica and cluster-to-cluster replication design
  • DR runbooks covering planned failover, unplanned failover, and failback

DR audit and recovery testing

An independent assessment of whether the protection your client is paying for actually recovers.

  • Coverage discovery — protected versus unprotected workloads, and the gaps
  • Retention and immutability review against compliance requirements
  • Live recovery tests per platform, validating function and measuring timing
  • Observed recovery time and recovery point measured against stated targets
  • Written findings report with a prioritized remediation roadmap

Platforms we work in

Named platforms, not categories — so you can tell at a glance whether we already know your environment.

Backup platforms
  • Veeam Backup & Replication
  • Veeam Agent
  • NetBackup
  • Carbonite
  • ManageEngine
Immutability
  • Hardened Linux repository
  • S3 Object Lock
  • Immutable snapshots
  • Air-gapped copies
Replication & DR
  • Azure Site Recovery
  • Storage Replica
  • Veeam Replication
  • Cluster-to-cluster
Storage
  • NetApp
  • HPE Nimble
  • HPE MSA
  • HPE 3PAR
  • Amazon S3
  • Azure Blob
Workloads
  • VMware
  • Hyper-V
  • Proxmox
  • Microsoft 365
  • AWS EC2 & RDS
  • Physical servers

How it runs

From first call to sign-off

Every engagement is governed by a written statement of work naming deliverables, assumptions, and who is responsible for what.

  1. Discovery and coverage audit

    We inventory what is protected, what is not, what retention actually is, and where immutability is claimed but not configured.

  2. Objectives workshop

    Recovery point and recovery time targets are agreed with the client and costed, because "zero downtime" and the budget rarely coexist.

  3. Design and build

    Repository architecture, immutability, replication, and recovery plans built to the agreed objectives, with the backup estate isolated from production identity.

  4. Prove it, then document it

    Test failover for every recovery plan, timing captured per platform, and a runbook your team can execute at 3am without calling us.

Questions

What people ask

Backup and disaster recovery, delivered under your brand — questions

What is a DR audit and why would our client buy one?

It is an independent review of whether the backup and DR they are already paying for actually recovers. We inventory coverage, review retention and immutability, then run live recovery tests per platform and measure real recovery time and recovery point against the stated targets. Clients buy it after an insurance renewal, an audit finding, or a near miss — and it very often turns into remediation work you deliver.

Is a hardened Linux repository really different from just enabling immutability?

Yes, and the distinction matters. An immutability flag on a Windows repository still sits inside the domain an attacker just compromised. A hardened Linux repository with single-use credentials and no domain membership removes that path entirely. It is the single highest-value change in most Veeam estates.

Can you audit backup platforms other than Veeam?

Yes. Recent audit work has covered Veeam alongside NetApp snapshots, ManageEngine for Microsoft 365, Carbonite, and native AWS snapshot and S3 object-lock configuration in the same engagement. Mixed estates are the normal case, not the exception.

Do you test restores, or just review configuration?

We test. Configuration review tells you what should happen; a restore test tells you what does. We validate that recovered data and workloads are usable and intact, and we capture the observed timing — which is frequently the finding that changes the client conversation.

Can this be sold as a recurring service rather than a project?

It works well as one. Many partners sell an annual DR test with a written report as a retained service, which gives the client audit evidence every year and gives you predictable revenue. We deliver it under your brand on your schedule.

Would your client's backups survive a domain compromise?

Most would not, and most partners find out during the incident. A scoped DR audit answers the question before it is asked for you.